1. Cancelling a subscription
Cancel any time from Console → Billing, or by emailing hello@indierouter.ai from the account owner's address. Cancellation stops the next billing cycle; the current cycle's included credits remain usable until their expiry date. Cancelling also revokes the UPI AutoPay mandate at our end, you can additionally revoke it in your UPI app.
2. Refunds on subscription charges
- Cooling-off: your first-ever subscription charge is refundable in full if requested shortly after purchase and credit usage remains minimal: contact us and we'll confirm the current window and threshold.
- Renewals: refundable pro-rata for unused included credits if requested within 72 hours of the debit.
- Duplicate or failed-but-debited payments: auto-reversed; if not reflected in 7 business days, write to us with the UTR and we chase it with the processor.
3. Refunds on one-time top-ups
Unused top-up credits are refundable to source within a reasonable period of purchase, minus payment-gateway charges actually incurred: contact us for the current window. Credits already consumed, expired, or granted as promotional/bonus credits are not refundable.
4. How refunds are paid
Always to the original payment instrument via Razorpay; timelines are typically 5-7 business days for UPI and cards after approval. Where GST was invoiced, a credit note is issued against the original invoice so your input-tax-credit position stays clean.
5. Enterprise and Sovereign contracts
Committed-spend, reserved-capacity and dedicated-endpoint agreements follow their contract's termination and refund schedule, which prevails over this page.
6. Service-failure credits
If we miss a contractual SLA, remedies are service credits per that SLA, issued as platform credits, not cash, unless the contract says otherwise.
7. Chargebacks
Please contact us before raising a chargeback, most issues resolve faster over email. Accounts with open chargebacks are suspended pending resolution to prevent abuse.
8. Contact
Billing desk: hello@indierouter.ai · we aim to respond within a few business days. Unresolved issues can be escalated by replying to the same thread.